At Jorian Notes, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refund process.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please note that we do not accept returns for items that show signs of use, damage, or are missing original packaging.
To initiate a return, please contact our customer support at [email protected] with your order number, the reason for the return, and clear photos of the product if needed. Once your return is approved, we will provide instructions on how to send the item back.
Return Shipping
Customers are responsible for the return shipping costs unless the item was received damaged or there was an error on our part.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 7 business days. Since we operate on a cash on delivery basis, refunds will be issued through bank transfer or store credit, depending on your preference.
Exchanges
If you received a defective or incorrect item, we are happy to exchange it. Please contact us within 3 days of delivery with photos and your order details. Exchanges are subject to product availability.
Non-Returnable Items
Items marked as final sale
Customized or personalized products
Gift cards
Late or Missing Refunds
If you haven’t received a refund after the stated processing time, please first check your bank account. If the issue persists, contact us at [email protected] and we will assist you promptly.
Contact Us
For all return and refund inquiries, please email us at [email protected]. We are here to help and ensure you have a smooth experience with Jorian Notes.