At Jorian Notes, we are committed to delivering your orders safely and efficiently, wherever you are in the world. Our shipping process is designed to ensure your items arrive in perfect condition and as quickly as possible. Please read the following information carefully to understand how we handle and manage shipping for all our customers.
Order Processing
Once your order is placed, our team begins processing it promptly. Orders are typically processed within 1 to 2 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been successfully placed and another when it has been dispatched from our warehouse.
Shipping Method
We currently offer Cash on Delivery (COD) as our primary payment and shipping method. This ensures a secure and convenient way for customers to receive and pay for their items at the time of delivery. Please ensure that someone is available at the delivery address to receive the package and make the payment.
Tracking Your Order
As soon as your order is shipped, you will receive a notification with your tracking number and a link to track your package. Tracking allows you to monitor the progress of your shipment in real time and stay informed of its status until it arrives at your doorstep.
Delivery Process
Our logistics partners will attempt to deliver your order to the address provided. If the recipient is unavailable at the time of delivery, the courier may attempt delivery again or contact you for further instructions. Please ensure your contact details are accurate to avoid delays.
Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on the delivery address and order size. Occasionally, we may offer free shipping promotions — be sure to check our website or subscribe to our newsletter for updates on such offers.
Packaging
All Jorian Notes products are carefully packed to ensure they reach you in excellent condition. We use durable, eco-conscious materials whenever possible to reduce environmental impact while maintaining product protection.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at [email protected]. Include your order number and any relevant details so we can investigate and resolve the issue promptly. Your satisfaction is important to us, and we will do our best to make things right.
Address Accuracy
Please ensure all shipping details entered at checkout are correct. Jorian Notes is not responsible for delivery issues arising from incomplete or incorrect addresses. If you realize there is an error after placing your order, contact us as soon as possible to correct it before the order is dispatched.
Customer Support
If you have any questions or concerns regarding your shipment, feel free to reach out to us at [email protected].